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Mattress Care

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Dreamland Mattress
Care Tips

All Dreamland mattresses come with a 10 year warranty. These simple tips will help keep yours in tip-top shape for longer:

Provide Good Support

Use a high-quality bed frame that offers good center support. This prevents your mattress from bowing or bending.

 

Use A Mattress Protector

Opt for one that’s liquid resistant, yet breathable. Liquid spills and stains can affect the foam and fabric and affect its integrity and ability to hold weight.

Clean Your Mattress
Often, But Properly

A handheld vacuum attachment is the easiest way to remove dust and allergens. To clear stains, spot clean with mild soap and water – never soak it as liquids can damage the mattress foam.

 

Move Your Mattress
With Care

If you need to move the mattress, be sure not to bend it. For those moving into new homes, first measure your entryways to check your mattress fits.

Body Indentations

Small indentations are normal on the surface of any new mattress whilst the upholstery filling is levelling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a new mattress, up to 25mm – 40mm height loss is considered normal.

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E - Warranty Registration

Terms & Condition of E-warranty

What's Cover under Dreamland Warranty?
  • Spring coil or wires defects
  • Defects that directly affect the performance of the mattress.
What's Not Cover under Dreamland Warranty?
  • Mattress fabric (including stains, burns, pilling due to human-made)
  • Customer preferences to firmness or comfort
  • Body indentation that less than 1.5 inches or 40mm
  • Handles (where fitted) – Handles shouldn’t be utilized to hold the entire weight of the mattress; rather, these handles should just be used to position the mattress.
  • Mattress in unsanitary condition
  • Damage due to abuse
  • Natural calamity (soiled or burned)
  • Mattress that sold “as is” or floor samples
  • Damage to mattresses as a result of an inadequate foundation. (A matching Dreamland foundation must be utilized with a Dreamland mattress for maximum performance. The warranty may be invalidated if the mattress sustains damage as a result of being used with a non-Dreamland foundation.)
  • Small production flaws that don’t affect the bed’s performance (eg. mis-stitching on quilting).
  • Damage due to improper storage. Dreamland mattresses should be stored flat.
  • New bed or mattress smell/odour
  • Mattresses made of viscoelastic foam might experience feel variations depending on the surronding temperature.