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      E - Warranty Registration

      Terms & Condition of E-warranty

      What's Cover under Dreamland Warranty?
      • Spring coil or wires defects
      • Defects that directly affect the performance of the mattress.
      What's Not Cover under Dreamland Warranty?
      • Mattress fabric (including stains, burns, pilling due to human-made)
      • Customer preferences to firmness or comfort
      • Body indentation that less than 1.5 inches or 40mm
      • Handles (where fitted) – Handles shouldn’t be utilized to hold the entire weight of the mattress; rather, these handles should just be used to position the mattress.
      • Mattress in unsanitary condition
      • Damage due to abuse
      • Natural calamity (soiled or burned)
      • Mattress that sold “as is” or floor samples
      • Damage to mattresses as a result of an inadequate foundation. (A matching Dreamland foundation must be utilized with a Dreamland mattress for maximum performance. The warranty may be invalidated if the mattress sustains damage as a result of being used with a non-Dreamland foundation.)
      • Small production flaws that don’t affect the bed’s performance (eg. mis-stitching on quilting).
      • Damage due to improper storage. Dreamland mattresses should be stored flat.
      • New bed or mattress smell/odour
      • Mattresses made of viscoelastic foam might experience feel variations depending on the surronding temperature.