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E - Warranty Registration

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Terms & Condition of E-warranty

What's Cover under Dreamland Warranty?

Spring coil or wires defects
Defects that directly affect the performance of the mattress.

What's Not Cover under Dreamland Warranty?

Mattress fabric (including stains, burns, pilling due to human-made)
Customer preferences to firmness or comfort
Body indentation that less than 1.5 inches or 40mm
Handles (where fitted) – Handles shouldn’t be utilized to hold the entire weight of the mattress; rather, these handles should just be used to position the mattress.
Mattress in unsanitary condition
Damage due to abuse
Natural calamity (soiled or burned)
Mattress that sold “as is” or floor samples
Damage to mattresses as a result of an inadequate foundation. (A matching Dreamland foundation must be utilized with a Dreamland mattress for maximum performance. The warranty may be invalidated if the mattress sustains damage as a result of being used with a non-Dreamland foundation.)
Small production flaws that don’t affect the bed’s performance (eg. mis-stitching on quilting).
Damage due to improper storage. Dreamland mattresses should be stored flat.
New bed or mattress smell/odour
Mattresses made of viscoelastic foam might experience feel variations depending on the surronding temperature.

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