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E - Warranty Registration

Terms & Condition of E-warranty

What's Cover under Dreamland Warranty?
  • Spring coil or wires defects
  • Defects that directly affect the performance of the mattress.
What's Not Cover under Dreamland Warranty?
  • Mattress fabric (including stains, burns, pilling due to human-made)
  • Customer preferences to firmness or comfort
  • Body indentation that less than 1.5 inches or 40mm
  • Handles (where fitted) – Handles shouldn’t be utilized to hold the entire weight of the mattress; rather, these handles should just be used to position the mattress.
  • Mattress in unsanitary condition
  • Damage due to abuse
  • Natural calamity (soiled or burned)
  • Mattress that sold “as is” or floor samples
  • Damage to mattresses as a result of an inadequate foundation. (A matching Dreamland foundation must be utilized with a Dreamland mattress for maximum performance. The warranty may be invalidated if the mattress sustains damage as a result of being used with a non-Dreamland foundation.)
  • Small production flaws that don’t affect the bed’s performance (eg. mis-stitching on quilting).
  • Damage due to improper storage. Dreamland mattresses should be stored flat.
  • New bed or mattress smell/odour
  • Mattresses made of viscoelastic foam might experience feel variations depending on the surronding temperature.
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